Refund policy

Ootzz Digital Media LLC – Return & Refund Policy

Thank you for shopping with Ootzz Digital Media LLC. Please read this policy
carefully before completing your purchase.

All Sales Are Final

At Ootzz Digital Media LLC, all sales are final. Because our physical products
are printed and made-to-order, and our digital products/services are delivered
instantly, we do not accept returns, offer refunds, or facilitate exchanges for
reasons such as:

  - Change of mind
  - Incorrect size selection
  - Buyer's remorse
  - Minor variations in color or print placement

By completing your purchase and submitting your payment on our store, you
acknowledge and agree to this "All Sales Are Final" policy.

Damages, Defects, and Order Issues

While we do not accept standard returns, we want to ensure you receive your
order in the condition expected. If your item arrives damaged, defective, or if
we sent you the incorrect item or design, we will make it right.

Please inspect your order immediately upon receipt. If there is an issue, you
must contact us within 24 Hours of delivery.

To report an issue, please follow these steps:

1.  Send an email to our support team at: ootzzdigital@gmail.com
2.  Include your Order Number in the subject line.
3.  Attach clear, high-resolution photographs of the damage, print defect, or
    incorrect item.

Once we verify the manufacturing defect or shipping error, we will arrange for a
replacement item to be printed and shipped to you at no additional cost.

Order Cancellations & Changes

Because our order fulfillment and printing processes begin almost immediately
after an order is submitted, we cannot accommodate cancellations, address
changes, or product modifications once a purchase is finalized. Please review
your cart and shipping information thoroughly before checking out.

Contact Us

If you have any questions regarding our policy or need assistance with a damaged
order, please contact us:

  - Email: ootzzdigital@gmail.com